Experience

Work experience is listed in roughly chronological order. Some date ranges represent the duration of a consulting relationship, rather than a specific engagement.

Webmaster, Genesee Community College

Responsible for college website and web-related IT development/support.

Maintained ColdFusion-based production and development environments for GCC college website, using a hybrid of legacy content delivery code and MuraCMS version 6.x content management system (through August 2022).
Developed and implemented auxiliary Drupal-7-based website to manage news items including press releases and internally-facing announcements. Site included approval workflows to permit submission of news items by staff or students. Content on this site was exposed via RSS for delivery on the main college website, or as embedded HTML via Blackboard modules.
Led team responding to formal accessibility compliance complaint from the Office of Civil Rights (OCR) at the US Department of Education. In a three month window, we were able to bring the site into compliance to the OCR's satisfaction, thus avoiding a managed remediation plan.
Experience

Software Instructor / Instructional Developer - University of Rochester Computing Center

Trained members of the University of Rochester community in office productivity software, developing or participating in team development of new courseware as needed.

Developed two modules in a new 12-part, modular WordPerfect course, which successfully increased course enrollment and revenue. Also anchored the modular course series as the instructor in a weekly "study section."
Developed and taught class in DOS hard-disk management.
Regularly taught classes in DOS and WordPerfect 5.1.
Experience

Microcomputer Support Specialist - Nazareth College of Rochester Academic Computing

Microcomputer support for all academic (that is, non-administrative) microcomputers at a 3000-student college.

Responsible for all phases of microcomputer support for all faculty and academic staff (about 150 systems), including specification/purchasing, setup/configuration, troubleshooting and end-user application support.
Performed system and application troubleshooting on networked microcomputers running primarily Windows NT Workstation, Windows for Workgroups, and MacOS 7.5.x.
Delivered microcomputing instruction to Nazareth freshmen and computing lab assistants.
Supervised student computing lab assistants.
Experience

Webmaster - Ziff-Davis Support Publishing

Business-unit webmaster for a vendor of custom-packaged technical support content. (ZD Support Publishing was a business unit of Ziff-Davis's ZD Education division. The business unit was sold to Microhouse International in March 1998.) (Hourly contractor.)

Maintained Ziff-Davis Support Publishing's marketing website, including traffic analysis, site promotion, search engine registration and follow up, and coordination of administration functions with ISP.
Worked closely with Marketing Manager and graphic designers to develop and implement new site designs.
Developed new sub-sites in support of marketing and sales initiatives, including marketing copy, page layout and interaction design.
Participated in production and development of browser-based knowledgebase products at Ziff-Davis Support Publishing, and in deployment of Support On Site products for web-based delivery. (The products were sold to Microhouse International, along with the business unit, in March 1998.)
Implemented new technical support area for Support On Site products.
Served concurrently as interim webmaster for Logical Operations / Ziff-Davis Education during Spring 1997.
Experience

Web Developer - Ziff-Davis Education

Presentation layer (ASP, HTML, CSS, JavaScript) development for websites and web-based products in the "Corporate ZDU" family of corporate training solutions.

Presentation layer design and development, and ASP and HTML and development for websites in the "Corporate ZDU" (formerly at http://welcome.zdu.com/) product family (now all accessed by login at http://www.ElementK.com/). The Corporate ZDU line of products was intended to deliver a full spectrum of training resources to corporate clients. Activities included:
  • Presentation layer design, HTML and ASP development for Corporate ZDU (http://welcome.zdu.com/) (now at http://www.ElementK.com/).
  • Customization of O'Reilly WebBoard message board user interface for use in online classroom environment at Corporate ZDU (new message boards live in December 1999, superceded by a superior product using the same UI design in March 2000).
  • Interface design, DHTML and ASP development for ZDU Corporate Administration (formerly at http://admin.zdu.com/).
Interface redesign and implementation for the QuickSkill.CD browser-based training product.
ASP development, web page redesign and redesign implementation for Corporate LearnItOnline (formerly at http://corp.learnitonline.com/).
Presentation layer and information architecture design, ASP development, web page redesign and redesign implementation for Corporate LearnItOnline. (Due to the simplicity of its interface and the stability of the application, LearnItOnline remained online for more than three years beyond its scheduled replacement date. It later served as the basis for the Training.com family of products—see above.)
Implemented and maintained multiple technical support areas for several now-defunct Ziff-Davis Education software products:
  • LearnPro Technical Support
  • ZDLink Technical Support
  • ActiveLearn Technical Support
  • LearnItOnline for Corporate Intranets
(Note: All sites have since ceased service as their product lines were removed from the market or moved to different business units.)
Conceived and implemented online resources website for LearnPro courseware (since removed from service, along with the LearnPro courseware line).
Administered webserver for Software and Courseware Support, LearnPro Courseware Resources and SkillTech Seminars websites for Ziff-Davis Education.
Experience

Consultant/Lead Consultant - Spherion Corporation, Technology Group

Lead Consultant in the Enterprise Applications Integration practice.

Lead Consultant on a four- to seven-developer team responsible for the four sites in the Element K's Training.com product family. Training.com provided a customer-specific look-and-feel on top of a simple information and application architecture while maintaining a segregation of content from presentation code. My responsibilities included being the primary requirements interface with the client, creation of design documentation, and review of all code and code documentation. (Training.com has since been deprecated in deference to Element K's next-generation "Knowledge Hub" product family.) All server-side development was done using ASP with VBScript. (Salaried contractor.)
Experience

Web Developer – Xelus, Inc.

Provided web development support for the Marketing and IT departments. (Reported to the Manager of Internet Communications.) (Note: Xelus, Inc. has since been dissolved.)

Developed and documented new presentation layer architecture for the Xelus, Inc. corporate website (formerly at http://www.xelus.com/). Primary design goals were ease of maintenance by non-technical personnel, and ability to easily alter site-wide look and feel. Both were achieved through careful segregation of content, presentation code, and information architecture. Development required extensive work in ASP, using VBScript and a few third-party components, as well as client-side code for forms validation and browser compatibility detection. (Documentation and code samples available.)
Worked with the Manager of Internet Communications and sales and marketing support personnel to create site functionality supporting sales and marketing initiatives.
Developed a web-based employee directory for internal use at Xelus, Inc., using Microsoft's ADSI to access an LDAP directory of employee data.
Experience

Consultant / Senior Consultant - Spherion Corporation

Web development and information technology consulting. (See also below.)

Intermittent engagements from December 2001 through April 2003

Maintenance and user interaction changes to two sites selling consumer-oriented home products. Included migration to CSS-based formatting, and heavy modification of existing ASP code and SQL queries.
Developed detailed use-cases for an automated blood-analysis device, for Ortho-Clinical Diagnostics, as part of a team effort to deliver a detailed system Requirements Specification. (Salaried contractor.)
Scripted and performed voiceover narration for a Johnson & Johnson Ortho-Clinical Diagnostics marketing video. (Hourly contractor.)
Software Requirements analysis, project estimation and sales support on several projects.
Experience

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