Information Technology

Help Desk Consultant - University of Rochester Computing Library and Resources Center (CLARC)

Help Desk consultant in the University of Rochester's Computing Library and Resources Center (CLARC).

Solved microcomputer problems for members of the University community. Shared responsibility for the facility during overnight shifts.

Experience

Microcomputer Support Specialist - Nazareth College of Rochester Academic Computing

Microcomputer support for all academic (that is, non-administrative) microcomputers at a 3000-student college.

Responsible for all phases of microcomputer support for all faculty and academic staff (about 150 systems), including specification/purchasing, setup/configuration, troubleshooting and end-user application support.

Performed system and application troubleshooting on networked microcomputers running primarily Windows NT Workstation, Windows for Workgroups, and MacOS 7.5.x.

Delivered microcomputing instruction to Nazareth freshmen and computing lab assistants.

Supervised student computing lab assistants.

Experience

You are here

Information Technology